Consultations

All treatments require a prior consultation to assess suitability, discuss risks and benefits, and agree on a personalised treatment plan.

A £25 deposit is required for all consultations. This deposit is redeemable against treatment if you choose to proceed. Clinic 42 reserves the right to decline treatment where it is not clinically appropriate.

 

Medical Information & Consent

Patients must provide accurate and complete medical history information. Written informed consent is required before treatment. Failure to disclose relevant information may increase risks and affect outcomes.

 

Prescription-Only Treatments

Certain treatments involve prescription-only medicines. These can only be provided following a medical consultation and where clinically appropriate. A prescription does not guarantee treatment will be administered.

 

Treatment Results

Individual results vary and cannot be guaranteed. Longevity of treatments depends on factors such as skin type, lifestyle, and medical history.

 

Fees & Payment

Treatment fees are discussed prior to treatment. Payment is required at the time of your appointment unless otherwise agreed.

 

Cancellation Policy

We require a minimum of 24 hours’ notice to cancel or reschedule an appointment.

Failure to provide 24 hours’ notice, or non-attendance, will result in loss of your consultation deposit. Repeated late cancellations may result in refusal of future bookings.

 

Late Arrivals

If you arrive late, your appointment may need to be shortened to avoid impacting other patients. Arrivals more than 10 minutes late may require rescheduling and may result in loss of deposit.

 

Refund Policy

Due to the nature of medical aesthetic treatments, refunds cannot be given once treatment has been administered. If concerns arise, patients must contact the clinic promptly for review and appropriate advice.

 

Chargebacks & Payment Disputes

By proceeding with treatment, you agree not to initiate chargebacks for services rendered. Any concerns must first be raised directly with Clinic 42 to allow resolution.

 

Aftercare

Patients must follow all aftercare guidance provided. Failure to do so may affect results and increase the risk of complications.

 

Patch Testing

Certain treatments may require patch testing prior to treatment. It is the patient’s responsibility to attend patch testing appointments where required.

 

Photography

Clinical photographs will be taken for medical records. These images remain confidential and will not be used for marketing purposes without separate written consent.

 

Children Policy

For safety and insurance reasons, children are not permitted in the treatment room or to be left unattended within the clinic premises.

 

Gift Vouchers

Gift vouchers are non-refundable and must be used within the validity period stated. Vouchers cannot be exchanged for cash.

 

Complaints Procedure

Clinic 42 is committed to high standards of care. If you have a concern, please contact the clinic directly so we can address the matter promptly and professionally.

 

Age Policy

All patients must be aged 18 or over. Valid identification may be requested.

 

Data Protection

Clinic 42 complies with UK GDPR and data protection regulations. Personal information is handled securely and in accordance with our Privacy Policy.